Frequently Asked Questions

This FAQ will assist in finding the answer to questions you may have regarding the LaserRenditions.com website, the services we offer and the ordering process.  We encourage you to contact us with any questions or concerns not addressed here.  We’ll be happy to assist you.

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ORDER PROCESSING

What happens after I submit my on-line order?

When you submit your order, on-line credit card payments are processed immediately through our automated secure payment system.

After payment verification, your order status is changed to ‘processing’.  At that point, your order enters the production cycle during which any customizations are addressed and the necessary computer layout files are created.

If you have requested an ‘E-mail Proof’ of your order, the appropriate file(s) are sent to you via -mail.  Production will not begin until you have reviewed the ‘e-mail proof’ and have given your approval to proceed.

Once approved, your order is forwarded to our production team who will physically create your items.

Each order is individually inspected for accuracy and quality prior to shipping.

You can review your order history and the status of your current order as well as print copies of your invoice(s) any time by visiting The ‘Your Account’ page.

PAYMENT METHODS

How Do I Pay For My Order?

You can pay for your order during the check-out process by using a credit or debit card.  We accept MasterCard, Visa, Discover & American Express credit cards.  All on-line payments are processed through our secure payment processing system for your protection.  We do not store  or otherwise maintain any credit card information on the LaserRenditions.com Website.

It is important that you keep the shipping & billing address and the contact information for your account up to date.  This information can be viewed and updated as needed by visiting the My Account‘ page.

SHIPPING

How is My Order Shipped?

We ship all order via UPS. (Shipping Transit Time Map)

Can I Choose How My Items Are Shipped?

Yes.  During check-out, you select how your order is to be shipped.  The available shipping methods and the associated costs are displayed before you finalize your order.  The charge for your chosen method of shipping is shown in your order details during the check-out process. (Shipping Transit Time Map)

Can I Have My Order Shipped to a PO Box?

UPS will not deliver to a PO Box or APO address.  Your shipping address must be a standard US street address.

Do You Add any Charges to My Order In Addition to the Shipping Costs?

No.  We do not ‘pad’ your order with ‘processing and handling’ fees or surcharges.

UPS shipping costs are calculated at the time you place your order based on the delivery speed / method, weight of your order and the destination.  UPS shipping rates are determined by UPS and are beyond our control.

Do You Offer Free Shipping?

We offer free UPS Ground shipping for any order totaling $99 or more.   If your order delivery is time sensitive, you are free to select the shipping method of your choice during the check-out process. (Shipping Transit Time Map)

Can I Have My Order Shipped Outside The United States?

We can only ship products to addresses within the United States.

Other Relevant Shipping Information

It is important that you keep the shipping & billing address and the contact information for your account up to date.  This information can be viewed and updated as needed by visiting the ‘My Account page.